Hello hello? XM's Wrong Number Fiasco
Friday, June 30, 2006 at 9:57 AM
Tags: 2, XM
It's always stinks when you have a typo, especially when it's on a printed piece. And it especially stinks when it's your phone number.
Like when XM Satellite Radio recently sent out 78,000 postcards asking subscribers to update their billing information... only to realize the number was off by one-digit. (doh!)
Unfortunately, the wrong number goes to a small business, who with only 8 employees fielded over 1,200 calls on Friday alone. And since it was sent out via a 3rd party, the calls may continue for another 2 weeks.
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Comments
what did they do? let the guy from last year's "Apprentice" make the flyer?
Posted by: delbert_grady ? | June 30, 2006 11:18 AM
Moe Sizlack "You little S.O.B.! Why, when I find out who you are, I'm going to shove a sausage down your throat and stick starving dogs in your butt!"
Had to go with the Simpson's theme :)
Posted by: Anti-BSer | June 30, 2006 1:07 PM
now this is a company thats on top of things
Posted by: Highpowered350 | June 30, 2006 2:00 PM
Must have been panero himself that approved the postcard.
Posted by: NDKFTDIX ? | June 30, 2006 3:29 PM
Hey xm fans, call this number: 888-9-asshole
Posted by: FaFaFluFly ? | July 2, 2006 9:55 AM
Actually the article says the postcards were sent out by 3rd class mail, not by a 3rd party...
Posted by: Brian | July 3, 2006 12:22 PM